A leading telecommunications company with global presence is looking for an experienced Senior Operations Associate
About the Role
To ensure the best-in-class operations , we are looking for a passionate, driven and
results-oriented executive who can provide leadership and direction to the entire operations
department across the region.
Leading various day-to-day activities in a virtual digital telecommunications and ensuring
Key Performance Indicators and service expectations are achieved, properly measured and
Working closely with other team members in the Operations team as well as cross-functional
teams (e.g. Customer Success team, Product team, and Marketing team) to ensure that
there is no lapse in daily operations and minimal disruption to daily operations, which may
result in negative customer experience.
The successful candidate will be our key driver in setting the strategy, develop the relevant
processes and motivate the operations team to enhance profitability, productivity and
efficiency throughout all back-end operations of the business. This person also needs to be
able to think strategically and take a scientific & metrics-based approach to deliver customer
success, measured through our Net Promoter Score (NPS) program.
Morgan McKinley Pte Ltd/M3S Solutions
EA Licence No.: 11C5502
Registration No.: R1657697
Registration Name: Jessie Zeng