Senior Operations Associate (Telecom)

S$5-9k pm
Permanent
Singapore
05 Feb 2020
BBBH752631

A leading telecommunications company with global presence is looking for an experienced Senior Operations Associate

About the Role

To ensure the best-in-class operations , we are looking for a passionate, driven and
results-oriented executive who can provide leadership and direction to the entire operations
department across the region.

Leading various day-to-day activities in a virtual digital telecommunications and ensuring
Key Performance Indicators and service expectations are achieved, properly measured and
reported.

Working closely with other team members in the Operations team as well as cross-functional
teams (e.g. Customer Success team, Product team, and Marketing team) to ensure that
there is no lapse in daily operations and minimal disruption to daily operations, which may
result in negative customer experience.

The successful candidate will be our key driver in setting the strategy, develop the relevant
processes and motivate the operations team to enhance profitability, productivity and
efficiency throughout all back-end operations of the business. This person also needs to be
able to think strategically and take a scientific & metrics-based approach to deliver customer
success, measured through our Net Promoter Score (NPS) program.

Responsibilities

  • Create a scalable structure and process for the operations team which is suited for a company going through hyper-growth, balancing between providing the optimal operational support, against developing a lean and highly-effective team which is able to do more with less
  • Develop and implement the overall operations strategic direction to ensure fast order processing, accurate inventory control, cost-efficient shipping and effective processing of returns, ensuring customers are at the centre of all interactions
  • Develop, train, and mentor the local and remote operations teams, evangelizing the importance of back-end operations to the overall performance of the business
  • Establish himself/ herself as the subject matter expert, and work closely with other leaders across procurement, inventory, and forward-logistics to ensure proper inventory levels are maintained based on forecasted orders and inventory turnover ratios.
  • Manages roadshow logistics, hire the part time flyers distribution team.

Requirements

  • Degree in any discipline
  • Experience in telecommunications business is a MUST
  • Able to speak Mandarin to be able to coordinate with HQ and be able to present proposals in Mandarin Chinese.

Morgan McKinley Pte Ltd/M3S Solutions
EA Licence No.: 11C5502
Registration No.: R1657697
Registration Name: Jessie Zeng

Jessie Zeng - R1657697's picture
Programme Delivery Consultant | M3S
Singapore +65 6818 3130 | jzeng@morganmckinley.com