Operations Analyst (Contract)

09 Jan 2020

Operations Analyst (Contract)

Our client, a reputable Global Bank is looking for a Operations Analyst for a 6 months contract position.

Team Overview

The Client Operation team is looking for a highly motivated individual, with the ability to work in a dynamic environment to join the team. This is a middle office role, located in Singapore, which requires direct interaction with a variety of regional and global clients, acting as the client's point of contact for operational queries

Team is part of a wider client operations team supporting the prime brokerage business for APAC region.

Key Responsibilities

  • Primary contact for client queries and own queries (commissions/fees/interest/margin/brokerages, reporting, clearing, exercise/assignments/abandonment) from initiation to resolution, working with internal parties to exceed expectations.
  • Understand client accounts risks and escalate appropriately
  • Initiating, documenting and maintaining procedures on processes and client specific ad-hoc requirements
  • Establish and leverage relationships with the various internal groups to facilitate exceptional client service experience
  • Work with the Projects Team on Client Service initiatives to ensure requirements are documented and delivered against in a timely manner.
  • Provide Client Operations management with detailed information about client operational activity, process enhancements, and feedback.

Essentials Skills and Qualifications:

  • At least 1 year relevant futures /cleared OTC derivative experience
  • Experience in using GMI and/or other industry wide applications
  • Good Communicator, verbally and written
  • Strong Stakeholder management skills
  • Knowledge of operational risk and regulatory control
  • Ability to work in a fast-paced environment
  • Experience in managing client relationships is an advantage

Due to the nature of the role, only Singaporeans or Singapore PRs will be considered.

If you are interested in this position, please apply today or email Constance Cho ccho@morganmckinley.com.sg

Morgan McKinley Pte Ltd

Constance Cho

EA License - 11C5502

Reg No - R1876688

Constance Cho - R1876688's picture
Delivery Consultant | Banking Operations & Financial Services Corporate Governance
Singapore +65 6818 3178 | ccho@morganmckinley.com